Upon eagerly receiving my Exo Swingbase, my excitement was quickly dimmed by discovering that the product was Broken/Defective right out of the box. I understand that manufacturing flaws can occur, but this seems indicative of potential quality control lapses at Yakima as this is a known issue for this product.
Attempting to resolve the issue proved to be a taxing experience. After reaching out to Yakima's customer service, I was asked for photos and videos of the defect. Despite providing these immediately, I was left in limbo for nearly two weeks, having to initiate almost daily follow-ups. While a later representative eventually addressed my concerns (providing a replacement locking arm assembly overnight), the protracted process up to that point was disheartening.
To give credit where it's due, the locking arm assembly was shipped promptly once the issue was finally acknowledged, and installation instructions were provide however were incomplete. But the overall journey left a bitter taste in my mouth. Now, I find myself second-guessing the idea of investing further in Exo Swingbase attachments, wary of both potential product quality and the reliability of the support support.
In conclusion, while Yakima rectified the situation in the end, potential buyers should be cautious. One can only hope that with feedback like this, Yakima takes the necessary steps to enhance both product quality and customer support.
Would think twice before a future purchase.